Frequently Asked Questions
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Your lifetime subscription is included in the purchase price. No additional monthly or yearly fees are required.
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The battery life depends on how often the unit moves, but it typically lasts over 1 year before needing the batteries replaced. Used in daily driving situations, you can expect 3-6 months.
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Yes, AlerTrax allows you to track multiple assets at the same time for added convenience.
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Absolutely! AlerTrax is designed to be user-friendly and can be set up in just a few simple steps.
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Yes, AlerTrax has a built-in water-resistant feature that allows it to withstand various weather conditions.
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AlerTrax will continue tracking the last known location of your asset until it comes back into range or reconnects with a network. You can also set up custom alerts for when an asset goes offline or out of range.
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AlerTrax has a 30 day, no questions asked, guarantee. If for any reason, you are not happy, simply e-mail sales@alertrax.com for an RMA and once we receive your working unit, we'll promptly refund your month.
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Your AlerTrax has a 1 year parts and labor warranty. Send an e-mail to sales@alertrax.com for an RMA and once we receive your unit, we'll promptly send out a replacement. You can extend your warranty for just $30/year.
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Any zip ties should be heat, cold and UV resistant. Otherwise, when left out in the weather, normal zip ties can break over time.
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In every state, yes. You can always track a vehicle your business owns or leases, which is exactly how fleets use AlerTrax. The rules only get stricter when a vehicle belongs to someone else, such as an employee's personal vehicle, and a handful of states ask you to give drivers written notice first. For a plain-English, state-by-state breakdown with the governing statute for each state, see our GPS Tracking Laws by State guide. This is general information, not legal advice, so confirm the current law in your state with an attorney.